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Run Every Trip From a Phone Paperless, Call-Free, GPS-Guided

ActiveRoute’s NEMT app for drivers helps your drivers manage trips from one simple mobile screen. From dispatch updates to navigation, status changes, and signature capture, everything happens in real time so your team stays connected and on schedule.

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AUTOMATED DISPATCHING

Trips Created Instantly. You Stay in Control of Every Assignment.

The moment a request comes in whether from a broker sheet upload, a facility portal submission, or a direct booking ActiveRoute automatically creates the trip in your dispatch calendar. From there, your dispatcher reviews the details and manually assigns the trip to the right vehicle based on availability and type. Clean, organized, and fully in your hands.

  • Trips auto-created the moment a request enters the system
  • Dispatcher manually reviews and assigns each trip to the right vehicle
  • One-click assignment approval directly from the dispatch calendar
  • Instant mobile app notification sent to the assigned driver automatically
Driver App – Four Taps Section

Your Drivers Entire Day, in Four Taps

View the trip, start navigation, update status, capture a signature. That's the whole app learnable in under ten minutes.

RW

Robert Williams

Trip #1042 · Round trip
Pickup606 Sunset Blvd
DropoffLittleton Adventist
Time9:00 AM
Trip assignedDispatch
8:42
ArrivedAt pickup
9:01
LoadedPatient on board
now
Dropped + signedCapture signature
—
Mark as Loaded

Trip detailsOne-tap status updates

Turn right · Sunset Blvdin 400 ft
9:14 AM arrival
12 min · 4.2 mi
Arrived at pickup

Live navigationPowered by Google Maps

Capture signature

Robert Williams · proof of service

Trip#1042 · Dropped
DestinationLittleton Adventist
Sign above to confirm drop-off
Submit & complete

Signature captureHIPAA proof of service

Turn-by-turn GPS One-tap status Digital signatures Fully paperless logs
EMPOWERING YOUR NEMT OPERATIONS

Built for the Road, Designed for Simplicity

Trip Details

See pickup, drop-off, and special instructions at a glance so drivers can start every ride prepared.

Live Navigation

Use turn-by-turn GPS guidance with traffic-aware routing to stay on time and avoid confusion.

Status Updates

Update trip progress in one tap, from arrived to picked up to completed, so dispatch always knows what is happening.

Digital Signatures

Capture passenger signatures on the spot for cleaner documentation and faster billing readiness.

FREQUENTLY ASKED QUESTIONS

Common Questions About ActiveRoute's Driver App

ActiveRoute's driver app runs on any modern smartphone, so drivers don't need special hardware just the phone they already carry. Trip details, navigation, and signature capture all work directly from that one device.

 

The app is built to keep drivers moving even when signal drops in and out. Trip details and navigation stay accessible on the device, and status updates sync automatically as soon as connectivity returns.

Navigation is powered by Google Maps with traffic-aware routing, so drivers get real-time directions to each pickup and drop-off without switching apps. It updates automatically as conditions change, keeping ETAs accurate along the way

Yes — the app shows a driver's full day at a glance, including every trip assigned to them with pickup times, locations, and status. Drivers can move between trips in the app without needing to call dispatch for their next assignment.

Signature capture is built into the standard trip workflow as proof of service, giving dispatchers a documented, HIPAA-compliant record for every completed ride. Whether it's required for a specific trip can depend on your account's own billing and compliance setup.

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See ActiveRoute's Driver App in Action

top managing trips on whiteboards and phone calls. See how ActiveRoute’s visual calendar and smart trip creation tools can give your dispatchers their mornings back.

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