ActiveRoute was built by people who understood one thing clearly: NEMT operators were being underserved by software never designed for them. Generic dispatch tools built for rideshare or logistics were being patched together to manage wheelchair vans, broker sheets, and Medicaid compliance and it was costing providers time, money, and patients. We decided to build something different. A platform designed from the ground up for the specific demands of non-emergency medical transportation and nothing else.

Built for operators. Designed around your day

Every feature in ActiveRoute maps directly to a real problem NEMT providers face. The drag-and-drop scheduling calendar exists because dispatchers were managing trips in spreadsheets. The automated dead mile calculator exists because operators had no visibility into what unpaid miles were truly costing them. The facility portal exists because nursing homes and hospitals were calling dispatch teams dozens of times a day just to check on a ride. We didn’t build features because they sounded good we built them because they solve problems that cost you money every single day.

Today ActiveRoute serves small to medium NEMT providers across the country companies running anywhere from 3 vehicles to 50 who need enterprise-grade dispatch intelligence without enterprise-grade complexity or pricing. Our platform is cloud-native, HIPAA compliant, and requires zero installation. You can be fully operational in under 24 hours. No consultants. No onboarding fees. No contracts. Just software that works as hard as you do.

Our Mission.
ActiveRoute exists to level the playing field for small and medium NEMT providers. For too long, enterprise-grade dispatch intelligence has been locked behind enterprise-grade pricing leaving independent operators to compete with large fleets using tools that were never built for them. Our mission is simple: give every NEMT provider, regardless of fleet size, the operational infrastructure they need to run a professional, compliant, and profitable transportation business without paying a fortune to do it.

What We Believe.
We believe software should reduce your workload, not add to it. We believe compliance should be automatic, not a last-minute scramble before an audit. We believe transparent pricing means no surprises ever  which is why every ActiveRoute plan comes with no upfront fees, no hidden charges, and no penalties for growing your fleet. And we believe that the people transporting patients to dialysis, chemotherapy, and physical therapy deserve a technology partner that takes that responsibility as seriously as they do.

The People Behind ActiveRoute.
ActiveRoute was built by a team with deep roots in both healthcare operations and software development  people who have sat in dispatch offices, talked to NEMT operators at every stage of growth, and understood firsthand why the existing tools were falling short. We are not a generic SaaS company that stumbled into medical transportation. We built ActiveRoute specifically for this industry, for these operators, and for the patients who depend on them showing up on time every single day.

Our Commitment to You.
We are building ActiveRoute for the long term. That means continuous platform improvements driven directly by feedback from the operators using it every day. It means support that responds like a partner, not a helpdesk ticket system. It means pricing that stays transparent and predictable as your fleet grows from 3 vehicles to 30 to 300. And it means never losing sight of why this platform exists to make your operation smoother, your dispatchers more effective, your drivers more connected, and your patients better served. That commitment does not change.