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Dispatch & Scheduling

The Smartest Way to Dispatch Every NEMT Trip

Automated driver matching, real-time tracking, and instant alerts all in one place. Spend less time assigning trips and more time growing your fleet.
HOW ACTIVEROUTE DISPATCH WORKS

A Single Dispatch System That Runs Your Entire Fleet

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Automated Trip Management

Most NEMT dispatchers start every morning matching trips to drivers by hand cross-referencing vehicle type, driver availability, and pickup locations one trip at a time. It’s exhausting, error-prone, and completely unnecessary. ActiveRoute’s dispatch engine matches every incoming trip to the nearest available driver automatically, based on vehicle type ambulatory, wheelchair, or stretcher and sends an instant notification to their app. Assignments that used to take two hours get done in seconds.

Real-Time Driver Tracking

Knowing where your drivers are at every moment isn’t a luxury, it’s the backbone of reliable dispatch. When a patient calls asking where their ride is, your dispatcher needs an answer in seconds, not minutes of phone tag. ActiveRoute gives your dispatch team a live map view of every active driver on the road, with real-time location updates and accurate ETAs recalculating automatically as traffic conditions change.

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Instant Driver Alerts

The moment a trip is assigned or updated, the driver needs to know immediately not five minutes later when a dispatcher remembers to call. ActiveRoute sends an instant mobile app notification to the assigned driver the second a trip hits their queue, including pickup time, location, and patient details. No phone calls, no missed assignments, no delays.

SMARTER DISPATCH. EVERY TRIP.

The Dispatch Engine Built for
NEMT Complexity

Live Routing

Real-Time ETA Tracking

Google Maps integration recalculates every route and ETA automatically as traffic changes, so your dispatchers always know exactly when a driver will arrive.

Trip Assignment

Automated Trip Assignment

ActiveRoute matches every incoming trip to the nearest available driver by vehicle type  ambulatory, wheelchair, or stretcher  and sends instant updates to their app.

Driver Alerts

Instant Notifications

Know exactly where every driver is and when they’ll arrive. Real-time ETAs keep your dispatchers informed and your patients and facilities from making unnecessary calls.

BUILT FOR NEMT DISPATCHERS

Every Dispatch Decision Made Faster and Smarter

Automated Vehicle Matching

Every trip automatically matched to the right vehicle type ambulatory, wheelchair, or stretcher Automatically.

Live Traffic Routing

Google Maps integration keeps every route optimized and every ETA accurate even when traffic changes mid-trip.

Instant Driver Alerts

The moment a trip is assigned or updated, the driver receives an instant notification on their mobile app.

AUTOMATED DISPATCHING

Stop Manually Assigning Every Trip, Let ActiveRoute Do the Matching

ActiveRoute’s automated dispatch engine handles all of that matching in the background. The moment a new trip enters the system whether it came from a broker sheet upload, a facility portal request, or a direct booking the engine evaluates vehicle type requirements, driver availability, and realtime proximity simultaneously. It surfaces the best assignment instantly so your dispatcher can review, confirm, and move on in seconds

  • Automatic vehicle type matching ambulatory, wheelchair & stretcher
  • Proximity based driver suggestions updated in real time
  • One click assignment approval directly from the dispatch calendar
  • Instant mobile app notification sent to the assigned driver automatically

Powerful Customer Insights

ActiveRoute gave us real-time customer insights and boosted our conversions significantly.
Ahmed Khan

Sales Director, AutoDrive Group

Smart Real Time Engagement

Real time alerts and smart insights help us engage customers at the perfect moment.
Sarah Mitchell

Head of Marketing, Prime Motors Network

Faster, Smarter Decisions

We now track customer intent and respond faster than ever. A complete game changer.
Daniel Roberts

Operations Manager, Velocity Automotive

FREQUENTLY ASKED QUESTIONS

Common Questions About ActiveRoute Dispatch & Scheduling

ActiveRoute's dispatch engine evaluates every incoming trip in real time checking required vehicle type, driver availability, and proximity to the pickup location — and surfaces the best driver match automatically. Your dispatcher reviews and approves the assignment with one click, rather than manually checking availability trip by trip.

Yes. Every trip in ActiveRoute is routed through Google Maps with live traffic data integrated in real time. Your dispatchers see accurate ETAs for every active trip throughout the day, and routes are automatically recalculated when traffic conditions change. Drivers receive turn-by-turn Google Maps navigation directly inside their mobile app.

When a new trip request enters the system, ActiveRoute's dispatch engine automatically evaluates three things simultaneously — the vehicle type required for the trip, which drivers are currently available in that time window, and which of those drivers is geographically closest to the pickup location. The engine then surfaces a suggested assignment for your dispatcher to review and approve with one click. The driver is notified instantly on their mobile app.

Yes. ActiveRoute's automated dispatch engine distinguishes between ambulatory, wheelchair, and stretcher trips and only suggests drivers whose vehicles match the trip's requirement. You never have to manually filter by vehicle type  the system handles that matching automatically for every single trip that enters the queue.

The instant a trip is assigned or updated, ActiveRoute sends a push notification directly to the driver's mobile app — including pickup time, location, and patient details — with no manual phone calls required.

See ActiveRoute Dispatch in Action

Stop managing trips on whiteboards and phone calls. See how ActiveRoute’s visual calendar and automated dispatch engine can give your dispatchers their mornings back.

Book a Free Demo