Billing & Broker Management

Stop Losing Money on Trips You Can't Accurately Bill

Custom rate profiles for every broker and account, automated dead mile calculation, and bulk trip sheet uploads from Modivcare, MTM, and more so every mile your fleet drives gets accurately captured and billed.

HOW ACTIVEROUTE RATE MANAGEMENT WORKS

A Single Billing System That Captures Every Dollar Your Fleet Earns

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Automated Billing System

Most NEMT providers are losing money every single month without realizing it. Not because their fleet isn’t working hard enough — but because their billing system can’t keep up with the complexity of running multiple broker accounts simultaneously. Base rates, per-mile charges, after-hours surcharges, no-show fees, and specialty add-ons all need to be tracked and billed differently depending on which broker the trip came from. Doing that manually, for every trip, every day, is where revenue quietly disappears.

Custom Billing Profiles

ActiveRoute’s multitier rate engine lets you build a completely custom billing profile for every broker and private pay account you work with. Set your base pickup rate, your per mile charge, your no show and cancellation fees, your after hours and weekend surcharges, and your specialty add ons stretcher, oxygen, wheelchair rental independently for each account. The moment a trip is completed, the system applies the correct rate profile automatically and calculates the exact billable amount without any manual input from your team.

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Actual Profit Margins

On top of accurate trip billing, ActiveRoute automatically calculates your dead miles the unpaid miles your drivers travel between drop offs and the next pickup. Most NEMT operators have no visibility into this number at all, which means they have no real picture of their actual profit margins. ActiveRoute surfaces dead mile data trip by trip and across your entire fleet so you can see exactly where your margins are being compressed and make smarter decisions about how you schedule and route your drivers every day.

EVERY DOLLAR. CAPTURED AUTOMATICALLY.

Stop Leaving Revenue
on the Table

Broker Management

Upload trip sheets from Modivcare, MTM, and other brokers directly into ActiveRoute. No manual data entry, no missed trips, no billing delays.

Custom Rate Engine

Multi-Tier Billing Profiles

Set base rates, per-mile charges, no-show fees, after-hours surcharges, and specialty add-ons for every account. Every invoice goes out accurate automatically.

Profit Visibility

Auto Dead Mile Calculation

ActiveRoute automatically calculates the unpaid miles between every trip so you always know your true profit margin not just your billed revenue.

BUILT FOR NEMT BILLING ACCURACY

Every Account Billed Correctly, Every Single Trip

No Manual Data Entry

Upload broker sheets directly and let the ActiveRoute populate your entire dispatch queue automatically with zero Re-keying required.

Custom Rates Per Account

ActiveRoute stores and applies Every broker Rates automatically so your billing is always accurate regardless of which account the trip came from.

True Margin Visibility

Dead mile tracking gives you a real picture of profitability not just revenue. Know exactly which accounts and routes are actually making you money.

MULTI-TIER RATE ENGINE

Build a Custom Billing Profile for Every Broker Account You Work With

ActiveRoute’s rate engine is built to hold every Rate structures simultaneously and apply them without any manual decision-making from your team. Every completed trip is matched to its account, the correct rate profile is applied instantly, and the billable amount is calculated and logged before your dispatcher has moved on to the next assignment. Nothing falls through the cracks. Nothing gets billed at the wrong rate.

Base and pickup rates set independently per broker account
Per mile charges calculated automatically on every completed trip
No show, cancellation, and after hours fees applied Automatically
Specialty add-ons stretcher, oxygen, wheelchair rental tracked per trip

Powerful Customer Insights

ActiveRoute gave us real-time customer insights and boosted our conversions significantly.

Ahmed Khan

Sales Director, AutoDrive Group

Smart Real Time Engagement

Real time alerts and smart insights help us engage customers at the perfect moment.

Sarah Mitchell

Head of Marketing, Prime Motors Network

Faster, Smarter Decisions

We now track customer intent and respond faster than ever. A complete game changer.

Daniel Roberts

Operations Manager, Velocity Automotive

FREQUENTLY ASKED QUESTIONS

Common Questions About ActiveRoute Account & Rate Management

Can ActiveRoute handle different billing rates for different broker accounts?

Yes, this is exactly what the multi-tier rate engine is built for. You create a separate billing profile for every broker and private-pay account you work with. Each profile stores that account's specific base rate, per-mile charge, no-show fee, after-hours surcharge, and any specialty add-ons independently. When a trip is completed, ActiveRoute automatically identifies which account it belongs to and applies that account's rate profile without any manual input from your team.

How does the broker sheet bulk upload work with MTM and Modivcare?

You download the trip sheet from your broker portal MTM, Modivcare, or others and upload it directly into ActiveRoute. The system reads the sheet, creates every trip in your dispatch queue automatically, and assigns the correct rate profile for that broker account. Your dispatchers see the trips immediately and can begin scheduling and assigning drivers without re-entering a single piece of data manually.

What is dead mile calculation and why does it matter for NEMT providers?

Dead miles are the miles your driver travels between dropping off one patient and arriving at the next pickup location. These miles cost you fuel and driver time but generate zero revenue. Most NEMT providers have no visibility into this number, which means they don't know their true profit margins. ActiveRoute automatically calculates dead miles for every trip transition in your schedule giving you data to make smarter routing and scheduling decisions that reduce waste and improve profitability.

What specialty add-ons can ActiveRoute track in its rate profiles?

ActiveRoute's rate engine supports stretcher transport fees, oxygen equipment charges, wheelchair rental add ons, and any custom specialty surcharge your accounts require. Each add-on is configured independently per broker profile so the correct charge is applied automatically when a qualifying trip is completed with no manual flagging or calculation needed from your billing team.

Can I generate invoices directly from ActiveRoute for my broker accounts?

Yes. Once trips are completed and rates are applied, ActiveRoute generates professional invoices for any broker or private-pay account in one click. Every invoice pulls directly from your completed trip data dates, mileage, patient details, and applicable rates so there is no manual invoice building and no risk of billing errors caused by data re-entry.

Every Mile Your Fleet Drives Deserves to Be Accurately Billed

Stop losing revenue to manual billing errors, missed surcharges, and broker rate confusion. See how ActiveRoute’s rate engine captures every dollar your fleet earns automatically.