Keep Drivers and Customers Informed With Automated SMS Alerts
ActiveRoute triggers SMS notifications through Twilio’s communication infrastructure the moment a trip is assigned, updated, or completed, the alert fires automatically to the right person on the right number, delivered instantly across every mobile network and every phone.
ABOUT THE INTEGRATION
Enterprise-Grade SMS Infrastructure Built Into Every Trip
HOW IT WORKS
Everything the SMS Notification Integration Does for Your Operation
Automated Customer Notifications
Every customer receives automatic SMS alerts at every stage of their trip a booking confirmation when the ride is scheduled, a reminder 24 hours before pickup, a driver arrival alert when the vehicle is on the way, and a completion confirmation when the trip is done. ActiveRoute triggers every message automatically with zero manual action from your dispatch team.
Instant Driver Trip Alerts Notification
The moment a trip is assigned or updated in ActiveRoute or any Dispatch & Sechudling software, an SMS is automatically triggered to your driver with the full trip details pickup address, customer name, scheduled time, and any special vehicle requirements. No phone call from dispatch needed. No delay between assignment and driver notification.
Fewer No-Shows. Better Performance Scores.
Automated pickup reminders triggered 24 hours and 1 hour before each scheduled trip significantly reduce no-shows one of the most costly and preventable problems in NEMT operations. Fewer no-shows means more completed trips, stronger broker performance scores, and cleaner revenue every single month.
Our innovative services
Built to Keep Every Stakeholder Connected
Reliable SMS Delivery
ActiveRoute triggers every SMS automatically at the right moment Twilio’s communication infrastructure handles the delivery instantly across every mobile network and every phone. No dropped messages. No delays. Just the right alert reaching the right person at exactly the right time.
No Dispatch Phone Calls
Instant SMS trip alerts triggered automatically at assignment eliminate the need for dispatchers to call each driver individually. Assignments go out the moment a trip is confirmed saving your team hours every day and freeing your dispatchers to focus on managing the operation instead of the phone.
Real-Time Customer Updates
Customers and their family members receive live SMS status updates automatically triggered as their driver approaches reducing inbound calls from people asking where their ride is and building the kind of reliability and trust that turns first-time customers into long-term ones.
Reduce No-Shows and Eliminate Dispatch Phone Calls With Automated SMS
ActiveRoute triggers automated text notifications that keep your drivers informed, your customers ready, and your dispatchers off the phone fired automatically from inside ActiveRoute with no upfront fees and no hidden costs.